Menu
Boost Trust at Work - Increase Performance & Resilience
Unlocking the potential of Leaders, Managers and Teams.
- Core problem at work is absence of trust.
- According to a massive study by Gallup, managers account for at least 70% of the variance in employee engagement scores. That dovetails perfectly with another large study by Engage for Success. They found that 70% of professionals don’t trust their managers
- In an annual survey from PWC, most CEOs noted that a lack of trust constituted a foundational threat to their companies
Compared with people at low-trust companies, people at high-trust companies report:
• 74% less stress
• 50% higher productivity
• 29% more satisfaction with their lives
Consult: Meet with key stakeholders to understand needs
Listen: Review a recent engagement survey as well as immediate coaching with Leaders, some Managers and team members to understand some of the problems and seek meaningful solutions on an individual basis. Here the business can get some good quantitative and qualitative data.
The Trust Triangle: Implement full training for all Managers of people. Followed up by team and individual coaching.
Research (May 2020) by Willis Towers Watson based on input from 75+ employers from companies across the UK, found (key takeaway):
‘Emotional intelligence is the most critical skill managers need to be equipped with right now. Employers know they need to do more to equip managers.’
Listen more: Dive into the engagement results with team members in workshops to understand more deeply. This also shows employees we’re really listening to them. Getting to Yes (book) ‘When others feel heard by you, they’re more likely to listen to you.’
Respond: Agree on expectations to improve employee engagement. This may include: Autonomy: More flexible working practices built on trust - Mastery: better L&D provision, a progression (competency) framework, workshops around feedback - Purpose: More community spirit around purpose. Clearer strategic narrative and more celebrating of success.
Transparent Delivery: Execute on agreed expectations using SMART goals. We create a Trello board that key stakeholders have full access to so they can monitor our progress and understand the workflow.
Review: In six months, carry out another pulse check, based on the same questions to judge effectiveness.
Matthew sees, first hand, the struggles unskilled managers have when dealing with their team members. As a former VP of People for a large tech startup he hunted high and low for an appropriate solution but couldn’t find a suitable training program to practically and powerfully resolve the trust issue. This compelled him to develop The Trust Triangle and ultimately write the book.
Matthew has worked with thousands of professionals, mainly in Europe and the USA. He is an accredited coach who has worked for some of the most exciting businesses on the planet: companies from the likes of Vodafone, Stripe and MOO.
A member of coaching at the Association of Coaching, CIPD and a Fellow of the Learning and Performance Institute, his unmistakable energy creates a powerful environment for change. Although Matthew takes his role seriously, he likes to experience life with a light heart, so expect a smile if you encounter him.
Matthew is a consummate communicator who had a previous career as an award winning BBC Broadcaster. Whether it’s a full Management Training Program or speaking at your annual conference, Matthew helps individuals, high growth startups and SMEs to master the principles of effectively managing humans in the workplace.
Power The Change Ltd t/a The Trust Triangle
85 Great Portland Street
London
W1W 7LT
