Team Member Program

Transform into high-performing, resilient, trusted teams

A programme built specifically for team members, because trust is the foundation of all meaningful relationships.

  • Rated ExcellentTrustpilot
  • Content byCIPD Level 5 L&D specialists
Colleagues smiling and talking together during a workshop
The programme

Built for team members, focused on trust

HR Directors continue to have problems with team members who are slow, conflict-averse and struggle to focus. The question is how to build trust. Matthew Davies wrote The Trust Triangle: How to Manage Humans at Work to create a practical, implementable pathway to inject trust into companies.

Our laser-focused approach works because all our training looks through the lens of trust, whether the topic is feedback skills or getting work done on time. Participants leave with:

  • Tools to tackle difficult conversations
  • Techniques to improve focus
  • Tips to collaborate as a high-performing team

One of the most invaluable things I have done in my career.

Course attendee
The evidence

Why trust matters

Compared with people at low-trust companies, people at high-trust companies report:

less stress
74%
higher productivity
50%
more satisfaction with their lives
29%

Source: Harvard Business Review, The Neuroscience of Trust (2017)

Case study

VoucherCodes: trust up from 38% to 86%

VoucherCodes asked us to support them in their goals, and we delivered The Trust Triangle Team Member Program to 27 team members.

Their trust score before training was 38%. After working with us it rose to 86%, a 48-point increase in trust.

Listen to what VoucherCodes’ HR Director said about the programme
team members trained
27
trust score before training
38%
trust score after training
86%
How it works

A blended approach to learning

All our content is written by CIPD Level 5 L&D specialists, and our number one goal is to make it not boooooorrrrrrrriiiiiinnnnnggggg.

  1. 5 online modules

    Self-paced modules of no more than 20 minutes each, where participants learn the key models. Short, full of animation and compelling to watch.

  2. 4 live workshops

    Highly experiential one-hour workshops where participants practise together, embedding what they’ve learned in their own work environment.

  3. Measured results

    Pre- and post-course assessments of productivity, communication and collaboration, reported for each team member and as team averages.

Check out the trailer for the online course
Hear from attendees about their experience of the programme
Data driven

Data-driven results

Our pre-course and post-course assessments demonstrate learning transfer across three key areas: productivity, communication and collaboration. The scores are combined into an overall score and shared with stakeholders for each team member and as team averages.

Download the brochure for the full programme outline.

Free download

Download our free Team Member Training Brochure

How the Team Member Program works, what your people will learn, and the results we’ve achieved.

Why it matters

Why trust is critical at work

Trust is the cornerstone of strong, effective teams and long-term success. Here’s why.

  • 01

    Team collaboration and cohesion

    Trust is the glue that holds a team together. People share their thoughts, stay open to different viewpoints, and support each other’s strengths.

  • 02

    Risk-taking and innovation

    When people trust that their ideas are valued and that they’re supported to experiment, they take the calculated risks that innovation needs.

  • 03

    Less stress, better wellbeing

    Without trust, people are on edge and fear mistakes. With it, the workplace is healthier, turnover falls and top talent is easier to attract.

  • 04

    Effective leadership

    Transparent, consistent and fair leaders earn respect and loyalty, and people buy into the decisions of leaders they trust.

  • 05

    Stronger customer relationships

    A culture of trust shows up outside too: trustworthy businesses are seen as more reliable and ethical, building loyalty and reputation.

  • 06

    Long-term success

    Trust builds a more engaged, productive workforce and a competitive edge. It isn’t a nice-to-have, it’s a must-have.

Trusted by teams at

Client logos including Stripe, Virgin, Just Eat, Novuna, the BBC, MOO, Jaguar, Warner Bros, Vodafone, Condé Nast and the NHS

Build trust across your whole team

Tell us how many team members you’d like to train and we’ll be in touch within 24 hours.

Get in touch

Enquiry Form

We promise to respond within 24 hours.